Privacy policy

Last updated: 6 October 2026

1. Who we are

Adventist Development and Relief Agency - South Africa (“ADRA-SA”, “we”, “us”) is a registered non-profit organisation based at 21 Hill Street, Naval Hill, Bloemfontein, South Africa. We are the responsible party for personal information collected through this website and our supporter communications, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).

Our Information Officer can be contacted at info@adra-sa.org or +27 51 430 4069.

2. Information we collect

We only collect personal information that you choose to give us, or that is needed for the purposes below.

• Enquiries — your name, email address, phone number and message when you contact us by email, phone or the contact form.
• Donations — your name, payment reference, donation amount and date. For monthly debit orders, the bank account details you provide on the debit-order form. For Section 18A tax certificates, the details required by SARS, such as your ID or tax number and address.
• Volunteers and partners — your name, contact details, organisation, skills and availability.
• Website usage (only if you accept analytics cookies) — pages visited, time on site, device and browser type, approximate location and the site that referred you, collected through Google Analytics. See our Cookies page.

3. How we use your information

• To respond to your enquiries and requests.
• To process donations and debit orders, and issue receipts and Section 18A certificates.
• To arrange volunteering and partnerships.
• To send updates about our work, only where you have agreed to receive them.
• To understand how the website is used so we can improve it, only where you have accepted analytics cookies.
• To meet our legal, tax and reporting obligations.

We process personal information on the grounds allowed by section 11 of POPIA: your consent, the performance of an arrangement with you (such as a debit order), compliance with the law, or our legitimate interests as a non-profit organisation.

4. Who we share it with

We do not sell, rent or trade your personal information. We only share it where necessary with:

• Our bank, to process donations and debit orders.
• The South African Revenue Service (SARS), for Section 18A tax certificates and as required by law.
• Service providers who help us run our operations, such as email, website hosting, Google Analytics and Web3Forms, which delivers messages sent through our contact form to our office inbox. They may only use your information to provide their service to us.
• Authorities, where we are legally required to do so.

5. Information sent outside South Africa

Some service providers, such as Google and Web3Forms, may store or process information on servers outside South Africa. Where this happens, we rely on providers that are subject to data protection laws or agreements offering protection comparable to POPIA, as required by section 72 of the Act.

6. How long we keep it

We keep personal information only as long as needed for the purpose it was collected, or as required by law. Donation and tax records are kept for at least five years, as required by South African tax legislation. Information we no longer need is securely deleted or destroyed.

7. How we protect it

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including limiting access to staff who need it. No method of transmission over the internet is completely secure, so please avoid sending sensitive details such as full bank information by ordinary email.

8. Photos and stories

Our website shares photos and stories from our programmes and events. We seek consent from the people involved where practical. If you appear on this website and would like an image or story removed, email info@adra-sa.org and we will act on your request.

9. Children

This website is not aimed at children. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.

10. Your rights

Under POPIA, you have the right to:

• Ask whether we hold personal information about you, and request a copy of it.
• Ask us to correct or delete information that is inaccurate, out of date or no longer needed.
• Object to us processing your information, including for direct marketing.
• Withdraw your consent at any time, for example by unsubscribing from updates or changing your cookie settings.
• Lodge a complaint with the Information Regulator if you believe your information has been mishandled.

To make a request, email info@adra-sa.org. We may need to confirm your identity before acting on it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact

Questions about privacy: info@adra-sa.org or Contact us.

See also our Terms & conditions and Cookies page.